Welcome to the Training of your very own AI assistant!
To begin, go to the Training section of the right panel and click Start training.
After starting the training, go to the Question Card and click Add new variation to add different question variations that all respond to the same answer.
Tip: We recommend having at least 5 different question variations in each intent, so your assistant is trained enough. You can also check the Training Progress Meter to make sure your intent is trained well enough.
If you want to remove the newly added variation, you can click the checkmark (which indicates that the variation has been accepted) and decline. You may need to know what these functions are for:
Accept the question variation that belongs to this intent. This ensures that similar questions will have the same answer.
Decline the question variation that you think does not belong to this intent but might belong to another one. If you decline, the question variation will be removed from the intent to find its new group of variations.
Note that Hoory generates topics based on your question variations, as well as the title of the intent.
Now that the question variations are ready, let’s start writing the answer for the intent!
Add one answer to all the question variations.
You can customize your answer based on our editor to add an image, change the text color, insert links, emojis, and further.
Click Add action to add interactive actions for quicker replies.
After adding the title you should select the type. You can choose from our four types of follow-up actions: Text, Link, Connect to Support, End Conversation.
These special follow-up actions can be utilized for faster replies!
Text: This action allows you to elaborate on your previous response. You can create as many additional actions and steps as needed.
Link: Link type action lets you add a URL to interact quickly and redirect your users to the desired address. You can also opt for opening in a new tab.
Connect to Support: This type of action sends a warning to your Inbox agents that a user has requested to connect to support.
End conversation: Last but not least, this action allows users to state that they are satisfied with the answer and don't want to go into further details or other actions. This means that your assistant has been able to resolve the request.
Note: We’ve added 2 actions by default, but you can always rename or delete them and add as many actions as you wish.
When the answer’s ready, just click Save. Take into account that you can't save the intent if the actions are incomplete.
Send From Card
Pay attention to the left side of the screen where you can see a Send from card. Send from card gives you an opportunity to select from whom the answer should be sent.
Basically, the card includes all the users of the workspace that have access to Inbox. You can select from whose name the answer is going to be sent. Subsequently, the answer appears in the widget with the selected name/avatar.
But take into account that if the Inbox user has been removed from the workspace or no longer has permission to access Inbox, the answer is sent from the assistant’s name by default.
Push your training live by clicking the Go Live button at the right top of the screen.
Note: If you don’t want to push the intent live yet, you can always keep it saved as a draft and return later.
When the intent is live, your assistant will be able to answer the question variations with the response that you’ve assigned it!
Pause or Delete an intent
You can always pause or delete your intent which is displayed next to the Cancel button.
When an intent is paused, your assistant won’t respond to any similar question variations with your provided response. On the other hand, if you delete an entire intent, the question variations will be removed as well.
In addition, you can also Preview the live version by clicking the eye icon on the right panel of your screen. When the eye turns purple, it means the preview mode is active. You will be able to preview the saved answer to see how it looks inside the widget. You can try it out on your live widget as well!
I guess training your AI assistant has never been funnier, isn’t it?
Once your assistant is trained enough, it will be fully ready to assist the users and leave only the personalized requests for the Support team.
Please visit Support for more information or contact our team for any further questions or concerns you may have.