Insights,
Trends and
Best Practices
Omnichannel customer service goes beyond simply incorporating multiple channels for support. It aims to create consistent, continuous experiences for users from one channel to the next. Let's discover how and why businesses adopt omnichannel support.
Natural language processing (NLP) allows machines to understand and use the human language to interact with us. As one of the fastest-growing branches of artificial intelligence, NLP is expanding its application in our daily lives. Let's dive deeper into this technology and how it works!
As customer experience has become a critical selling point, businesses need to know how to best optimize theirs. This blog post will reveal all you need to know about customer experience optimization and how you can implement it for your brand.
Having a knowledge base as a go-to source for information helps businesses eliminate redundant work, thus saving company resources and increasing the productivity of employees. Read about what a knowledge base is, how to manage it, and what long-term benefits your business will enjoy.
How does your company sound? Fun? Friendly? Maybe formal? Tone of voice defines exactly that, helping you shape a consistent and recognizable identity. Read on to find out how to develop your brand's tone of voice in simple steps.
Hoory's participation in the Berkeley SkyDeck was an experience full of new connections and friendships, insightful workshops, and many wonderful memories. Read about our latest trip to the US!