Welcome to the Training of your very own AI assistant!
To begin, go to the Training section of the sidebar and click Start training.
After starting the training, go to the Question section and click Add new variation to add different question variations that all respond to the same answer.
Tip: We recommend having at least 5 different question variations in each intent. You can also check the Training Progress Meter to make sure your intent is trained well enough.
If you want to remove the newly added variation, you can click the checkmark (which indicates that the variation has been accepted) and decline. To learn more about these functions, check out this guide.
Note that Hoory generates topics based on your question variations, as well as the title of the intent.
Now that the question variations are ready, let’s start writing the answer for the intent!
Add one answer to all the question variations.
You can customize your answer based on our editor to add an image, change the text color, insert links, emojis, and further.
Click Add action to add interactive actions for quicker replies.
After adding the title you should select the type. You can choose from our four types of follow-up actions: Text, Link, Connect to Support, End Conversation.
These special follow-up actions can be utilized for faster replies!
Text: This action allows you to elaborate on your previous response.
Link: Link type action lets you add a URL to interact quickly and redirect your users to the desired address. You can also opt for opening in a new tab.
Connect to Support: This type of action sends a warning to your Inbox agents that a user has requested to connect to support.
End conversation: Last but not least, this action allows users to state that they are satisfied with the answer and don't want to go into further details or other actions. This means that your assistant has been able to resolve the request.
Note: We’ve added 2 actions by default, but you can always rename or delete them.
You can create as many additional actions and steps as needed.
When the answer’s ready, just click Save. Take into account that you can't save the intent if the actions are incomplete.
Send From Card
Pay attention to the left side of the screen where you can see the Send from card. Send from card gives you an opportunity to select from whom the answer should be sent.
Basically, the card includes all the users of the workspace that have access to Inbox. When you choose someone, the trained answer appears in the widget with the selected name/avatar, as if a real user is responding!
Take into account that if the Inbox user has been removed from the workspace or no longer has permission to access Inbox, the answer will be sent from the assistant’s name by default.
Push your training live by clicking the Go Live button at the top right of the screen.
Note: If you don’t want to push the intent live yet, you can always keep it saved as a draft and return to it later.
When the intent is live, your assistant will be able to answer the question variations with the trained response!
Pause or delete an intent
You can always pause or delete an intent from the ellipsis next to the Save button.
When an intent is paused, your assistant won’t respond to any similar question variations with your provided response. On the other hand, if you delete an entire intent, the question variations will be removed as well.
In addition, you can also Preview the live version by clicking the eye icon on the right panel of your screen. When the eye turns purple, it means the preview mode is active. You will be able to preview the saved answer to see how it looks inside the widget. You can try it out on your live widget as well!
I guess training your AI assistant has never been more fun, has it?
Once your assistant is trained enough, it will be fully ready to assist the users and leave only the personalized requests for the Support team.
Please do not hesitate to contact our team for any further questions or concerns you may have.