Welcome to the Training of your very own AI Assistant!
To begin with, go to the Training section of the sidebar and click Start training.
To start training Hoory, go to the Question section and click Add variation to insert different question variations that should all receive the same answer.
Tip: We recommend inputing at least 5 different question variations per intent. You should check the Training progress meter to make sure that your intent is trained well enough.
If you want to remove the newly added variation, you can click the check mark (which indicates that the variation has been accepted) and decline. To learn more about these functions, check out our guide on Training List and Commonly Asked Questions.
Note that Hoory generates topics based on your question variations, as well as on the title of the intent.
When your question variations are ready, you can start creating the answer for that intent!
Add one answer to all the question variations.
You can customize your answer using the editor - insert links, emojis, and more.
Click Add action to add interactive actions for quicker replies.
After adding a title you will be asked to select a type. You can choose from the following four types of follow-up actions: Text, Link, Connect to Support, or End conversation.
These special follow-up actions can be utilized for faster replies!
Text: This action allows you to elaborate on your previous response.
Link: With the Link type action you can add a URL that redirects your users to the desired page. You can also opt for opening in a new tab.
Connect to Support: This type of action sends a warning to your Inbox agents that a user has requested to connect to Support.
End conversation: Last but not least, this action allows users to state that they are satisfied with the answer received and don't wish to continue the conversation. This means that your Assistant was able to resolve the request.
Note: We’ve added 2 actions by default, but you can always rename or delete them.
You can create as many additional actions and steps as needed.
When the answer’s ready, just click Save. Take into account that you can't save the intent if the actions are incomplete.
Send From Card
On the left side of the screen, you will notice the Send from card command. This gives you the opportunity to select the sender of your message.
Basically, the card includes all the users of the Workspace that have access to the Inbox. When you choose someone, the trained answer will show up in the Widget with the selected name and avatar, as if a real agent is responding!
Take into account that if the Inbox user has been removed from the Workspace or no longer has permission to access the Inbox, the answer will be sent from the Assistant’s default name.
Push your training live by clicking the Go live button at the top right of the screen.
Note: If you don’t want to push the intent live yet, you can always keep it saved as a draft and return to it later.
When the intent is live, your Assistant will be able to answer to the question variations with the trained response!
Pause or Delete an Intent
You can always pause or delete an intent from the ellipsis next to the Save button.
When an intent is paused, your Assistant won’t respond to any similar question variations using your provided answer. In addition, if you delete an entire intent, the question variations will be removed as well.
You can also Preview the live version by clicking the eye icon on the right panel of your screen. When the eye turns purple, it means the preview mode is active. You will be able to see a preview of the saved answer inside the Widget. You can try it out on your live Widget as well!
Once your Assistant is trained well enough, it will be ready to assist all your customers, unless they request to speak to your Support team. For extra information, you can always contact our Support team via [email protected].