The MTU (Monthly Tracked Users) limit on all Hoory subscriptions refers to the number of users that can interact with your widget on a monthly basis.
When the MTU limit is reached, the widget will be hidden from any new website visitors until the next billing cycle starts or the MTU quota is increased.
*Note that existing MTUs can continue interacting with the assistant as before.
MTU Count Logic
Hoory counts MTUs by adding the number of unique website visitors to that of new website visitors who interact with the assistant over a billing month. Users are counted only once per billing month, regardless of how many actions they perform.
MTU Limit Notifications
Workspace owners will be notified via email when the MTU quota reaches its last 10%, as well as when the limit is fully reached. Additionally, a system message appears inside the workspace to notify all members.
Managing the MTU Limit
The current MTU limit of a workspace is displayed on the Current subscription card in Billing settings.
To increase or decrease the MTU limit of a workspace, click UPDATE QUOTA.
Increasing the MTU Quota
To add more MTUs, use the arrows to input the desired amount in thousands (1000, 2000, 3000, etc.).
When increasing the MTU quota, a prorated charge is counted, and the total subscription fee is updated accordingly.
After clicking Update quota, the prorated amount will be charged immediately.
*Note that the workspace will continue using the existing MTUs until the next billing cycle, when the newly purchased MTUs will become available.
Decreasing the MTU Quota
To decrease the MTU limit of a workspace, use the arrows to input the number of MTUs you wish to remove.
After clicking Update quota, a reduction in the next payment is calculated, and the next payment information is updated accordingly.
*Note that the workspace will continue using the existing MTU quota until the next billing date, when all changes will become effective.
If you require further assistance, don't hesitate to contact our Support team via [email protected].