Train your assistant to respond to users with carefully crafted answers, improving your customer support satisfaction. To begin, go to the Training section of the Left Panel and click Start training.
Question
Go to Question and click + Add new variation to add different question variations that all respond to the same answer.
Tip: We recommend having at least 5 different question variations in each intent so your assistant can generate proper topics.
After each question variation added, please click the checkmark to save.
!Note: You can always undo the action of the question variation. To learn more about training your question variations, please click here.
Check the Training progress meter to make sure the intent is trained properly enough. If the meter shows below 40 percent, you cannot go Live. You need to add at least 2 variations to be able to do that, although we suggest having at least 5, to make sure the intent is trained properly enough.
Now you’re ready to respond! Go to the Answer section below.
Answer
Now that the question variations are ready, start writing the answer for this intent.
Customize your answer using our editor to add an image, change text color, insert links, emojis, and more.
!Note: You can expand/contract the answer box while typing.
Click on + Add action to add interactive actions for quicker replies.
Add a Title and select the Type. You can select from our 4 types of actions:
1. Text type action allows you to elaborate on your previous response. You can create as many additional actions and steps as needed. This is an efficient way to advance targeting and enrichment, just by further directing the conversation to engage your users.
2. Link type action lets you add a URL to interact quickly and redirect your users to the desired address.
3. End conversation type action allows users to state that they are satisfied with the answer and don't want to go into further details or other actions.
4. Connect to support type action lets you redirect your users to contact your support directly.
!Note: We’ve added 2 actions by default, but you can always rename or delete them and add as many actions as you wish.
When ready, just click Save.
Topics
After adding a couple of question variations and the answer, you’ll see the generated Topics. This will help you understand better which topics your assistant finds suitable for the intent. Make sure your variations match the overall intent topics provided.
Save your intent as Draft
If you don’t want to push the intent live yet, you can always keep it saved as a draft and come back later.
Push an intent Live
Push your intent live by clicking Go Live.
Congratulations! When the intent is live, your assistant will be able to answer the question variations with the response that you’ve given it.
Preview the live version by clicking the eye icon.
You can also try it out on your live widget. If you haven’t embedded your widget yet, please follow these instructions.
Pause an intent
You can always pause your intent by clicking here:
When an intent is paused, your assistant won’t respond to any similar question variations with your provided response.
Delete an intent
To Delete an intent, click the red trash can icon.
If you delete an entire intent, the question variations will be removed as well.
Once your assistant is trained enough, it will be fully ready to assist the users and leave only the personalized requests for the Support team.
For any further questions or concerns you may have, please visit Support for more information or contact our team.
