With the help of the Welcome message functionality, you can customize a personal welcome message for your users.
To begin, head over to the Messages section of the Left Panel and edit your welcome message text in the answer box.
!Note: You can expand/contract the answer box while typing.
Customize your answer using our editor to add an image, change text color, insert links, emojis, and more.
Click + Add action to add interactive actions for quicker replies.
Add a Title and select the Type. You can select from our 4 types of actions:
1. Text type action allows you to elaborate on your previous response. You can create as many additional actions and steps as needed. This is an efficient way to advance targeting and enrichment, just by further directing the conversation to engage your users.
2. Link type action lets you add a URL to interact quickly and redirect your users to the desired address.
3. End conversation type action allows users to state that they are satisfied with the answer and don't want to go into further details or other actions.
4. Connect to support type action lets you redirect your users to contact your support directly.
!Note: We’ve added 2 actions by default, but you can always rename or delete them and add as many actions as you wish.
When ready, just click Save and your welcome message will be pushed Live.
Now, this welcome message will be sent to your users every time they start a new session on the widget.
For any further questions or concerns you may have, please visit Support for more information or contact our team.