![Team Collaboration](https://static.ucraft.ai/fs/user_files/13420/media/images/Frame-427323245-0f85c72bac.webp)
Team Collaboration
Create a culture of collaboration by empowering your team to tackle support challenges through canned responses, private notes, and agent mentions.
![Canned Responses](https://static.ucraft.ai/fs/user_files/13420/media/images/Image-3a312c71f7.webp)
Canned Responses
Let your agents cut down on repetitive conversations by saving common replies through AI assistant and calling them up with the magic # button.
- Lightning-fast responses
- Increased productivity
- Satisfied customers
![](https://static.ucraft.ai/fs/user_files/13420/media/images/private-notes.webp)
Private Notes
Click the toggle and let agents collaborate in private while customers enjoy smooth customer service.
- Customer-proof messages
- Efficient internal communication
- Organized thoughts, reminders, and details
![Hoory AI Assistant](https://static.ucraft.ai/fs/user_files/13420/media/images/mentions.webp)
Agent Mentions
Let your agents privately update each other on support operations and achieve more through unified support efforts.
- Transparent communication history
- Shared knowledge