Team Collaboration

Create a culture of collaboration by empowering your team to tackle support challenges through canned responses, private notes, and agent mentions.

Let your agents cut down on repetitive conversations by saving common replies through AI assistant and calling them up with the magic # button.

• Lightning-fast responses
• Increased productivity
• Satisfied customers

Click the toggle and let agents collaborate in private while customers enjoy smooth customer service.

• Customer-proof messages
• Efficient internal communication
• Organized thoughts, reminders, and details

Let your agents privately update each other on support operations and achieve more through unified support efforts.

• Transparent communication history
• Shared knowledge