Team Collaboration

Team Collaboration

Create a culture of collaboration by empowering your team to tackle support challenges through canned responses, private notes, and agent mentions.

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Canned Responses

Canned Responses

Let your agents cut down on repetitive conversations by saving common replies through AI assistant and calling them up with the magic # button.

  • Lightning-fast responses
  • Increased productivity
  • Satisfied customers

Private Notes

Click the toggle and let agents collaborate in private while customers enjoy smooth customer service.

  • Customer-proof messages
  • Efficient internal communication
  • Organized thoughts, reminders, and details
Hoory AI Assistant

Agent Mentions

Let your agents privately update each other on support operations and achieve more through unified support efforts.

  • Transparent communication history
  • Shared knowledge